Nicereply.com

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It allows you to add link into emails from your Helpdesk and then customers can rate how satisfied they were with your support services on Nicereply’s web page. It provides analytics as well.
Key Features
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, and much more
Devices Supported
Web-based
Data Exchange Format
N/A
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support
Certifications
N/A
Other Features
API, OTRS (Open source Ticket Request System)
Nicereply.com Review

Nicereply is a project form the Slovak hosting provider WebSupport, that’s also into software development, so they elevated this idea about “customers rating our support” into self sufficient service.Through unique link that Nicereply provides for all of your agents, customers (or anyone with that link) can go to special rating page, where they rate and leave short comment about how satisfied they were with your customer support. All comments and ratings along with another data are stored and can be readied in comfortable form of charts and statistics.

 

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