If you think, that CRMdesk is type of application between CRM and HelpDesk, because of its name. Well, then you are wrong as CRMdesk is rather a hybrid of Knowledge base and Ticketing system.
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, Japanese, Portuguese, Spanish, Swedish
Data Exchange Format
FAQs, Forum, Knowledge Base, Online Support, Phone Support
Integration with BUGtrack, Integration with support mail
CRMdesk is a product of ForeSoft, Chicago-based company committed to building web-based software products. They've been in business since 2001 and in they are also behind another application, namely TeamDesk, BUGtrack and dbFLEX.